FAQ Answers

1. What is Dr. Gabriel?

Dr. Gabriel is an e-commerce store that specializes in health and wellness products. We offer a range of products, including a grounding sheet that enhances overall well-being by discharging excess static charge and a neck and shoulder relaxer stretcher that provides targeted pain relief and improves posture.

2. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return. For more information, please refer to our refund policy.

3. How do I start a return?

To start a return, please contact us at info@dr-gabriel.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent back to us without prior authorization will not be accepted.

4. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or wrong item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right. Please provide us with detailed information and, if possible, include photos of the item.

5. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be automatically processed within 10 business days using your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

6. Do you offer exchanges?

Currently, we do not offer direct exchanges. The fastest way to get the item you want is to return the item you have and make a separate purchase for the new item.

7. Do you ship internationally?

Yes, we offer international shipping. However, please note that shipping times and fees may vary depending on the destination. It is recommended to check our shipping policy or contact us for more information.

8. How can I contact Dr. Gabriel?

You can contact us through the following channels:

- Phone: 7736007202

- Email: info@dr-gabriel.com

- Physical address: 1287 Ridge Rd., Highland Park, IL 60035, United States

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return. For more information, please contact us at info@dr-gabriel.com